Lindsay Khan
February 12, 2015
Companies are learning pretty quickly that they need to bring a personalized experience to those who visit their website. With Marketo’s acquisition of Insightera, and the launch of Marketo Real Time Personalization, the topic was very timely and a major discussion point at last year’s Marketo Summit.
Why Personalization Matters
71 percent of consumers expect companies to deliver personalized interactions. And when this doesn't happen, 76 percent get frustrated, according to McKinsey.
People want to be presented with information and products that are relevant to them. When someone has filled out a form on your website or made a purchase, you’ve already started collecting information about them that can be used to create a personalized experience for them upon future visits.
What About Anonymous Leads?
But what about the people who are first-timers to your website? How can you present them with relevant information? How can you make the experience personalized for someone you have no information about? How are you going to get them to convert?
According to Marketo, roughly 98% of the people who visit most websites are anonymous leads. This isn’t the case for every website out there, but is a reality for many. In the Marketo Summit session on “Personalization 101” with Mike Telem, Vice President of Real Time Personalization at Marketo, he discussed how providing anonymous leads with relevant information allows you to:
Marketo Real Time Personalization
Solutions like Marketo Real Time Personalization (RTP) allow you to display dynamic content that has been created specifically for anonymous leads that meet certain criteria. This is done through inferred data from a lead’s IP address. Some of the inferred data you may be able to access include:
This information is incredibly useful and can be combined with the details about a lead you acquire from their own input. You can create segments based on combinations of this data, so when a lead’s IP address matches a particular segment the images, content, offers and ads that get displayed to the lead are the ones that you’ve indicated are relevant.
If someone is viewing your site on a mobile device, you can display the mobile version. If you have events taking place in a certain country or region, display the event ads to visitors from those areas.
When a person has visited three or more of your webinar pages, show them an ad to register for an upcoming webinar. Each of these examples are small ways to create a more personalized and relevant experience for anonymous visitors to your website.
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